Task reassigned to Lori Burgeson.

The laptop was looking for anything plugged 
into it itself before discovering peripherals 
plugged into the docking station.  It did take 
a couple minutes before device manager found 
any USB devices plugged into the docking 
station.  Once those devices had been 
discovered, they automatically installed.  
After everything loaded, I logged out and had 
another user log in and everything worked 
without having to wait.  I took the laptop off 
the dock and reseated and it worked right away.  
Had a third person login and it worked as well.  
She will call back if she experiences the 
issues again.

Warranty was approved by Dell.  Should receive 
replacement today or tomorrow.

Submitted a request through Dell to warranty.  
Pending approval, we should receive the 
replacement within 24-48 hours.

The USB ports on the docking station are not
working.  Plugged the mouse and keyboard into the
laptop itself and she is able to use the dock that
way.