Service Request Ticket - # 55498

Service Request Information

CONTACT Name Plahn, Ambre   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 02, 2014 01:39 PM
Department Special Projects Phone 89763
Location Email plahna@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20060121[Edit Inv] (opens in a new window) Bldg/Room APSC 408 behind front desk
Service Tag Description HP LaserJet 4350DTN Printer #Q5409#ABA
Serial No. scngxh40632 Location Office of Int'l Student and Scholar Affairs

Model q5409a Hostname intlstudent.wou.edu
Notes duplexing and 3rd 500 sheet tray, fuser replaced under maintenance from P0068208 Nov 2008, fuser replaced under maintenance from P0083413 Dec2011, HP LJ4250 Maint Kit #Q5421A-OEM-Base-B from P0096191 DEC2014 SR55498, HP LaserJet Transfer Roller Assembly #RM1-1110-000 from VISA2014004418 SR56144 FEB2015 IP:140.211.64.40 Ink/Toner Refill

Wired NIC 00:14:38:D9:10:BB

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Dec 10, 2014 02:15 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Dec 10, 2014 02:15 PM 
replaced maintenance kit, if print outs are still
too light for them its due to the toner that they
are using. I spoke with Ambre about the toner
issue. The print outs look great to me.
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Megan Thibeault Dec 04, 2014 10:35 AM 
PR8154
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Megan Thibeault Dec 03, 2014 11:53 AM 
They are using an off brand toner, it makes the
prints out a lot lighter. Using the actual HP
toner the print outs look normal. Needs a new
transfer roller
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Megan Thibeault Dec 03, 2014 08:41 AM 
The toner is no HP brand, I have a spare for
upcc-c's printer that I'm going to take down there
to test with.
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Alyssa Little Dec 02, 2014 01:39 PM 
****This is an email****
Hello,

We are having issues with our printer (20060121).
When it prints the ink is faded. We thought it was
the toner at first, but it was a new toner
cartridge. We placed a new one in anyway but the
same issue is occurring. 

It is posing an issue because the letters and
immigration documents we are trying to print are
not coming out clear and we need them to be in
order to provide quality documents to students and
potentially avoid issues with immigration.

Thank you,
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