Service Request Ticket - # 55499

Service Request Information

CONTACT Name Carlson, Jan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 02, 2014 02:37 PM
Department Advancement & Foundation Phone 88725
Location Email carlsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20071020[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP Laserjet P4515x Laser Printer #CB516A#ABA
Serial No. n/a Location PDR

Model 1PCB516A Hostname mallard.wou.edu
Notes ADDED HP Laserjet P4515x Opt. 1,500 Sheet Tray #CB523A FROM p0067183 8/2008 PRINTER MAINT: Maint kit from P0086955 SEPT2012 SR48181; Transfer Roller Assembly #CB506-67903 from P0092445 NOV2013 SR52217; Maintenance Kit with fuser exchance from VISA2014004411 SR56074 FEB2015 Ink/Toner Refill

Wired NIC 00:1B:78:27:E1:84

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor Dec 03, 2014 12:58 PM 
Status changed from (1) Pending to (5) Completed
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Babatunde Idahor Dec 03, 2014 12:58 PM 
I had to remove the old updates and printer 
drivers.Re-installed the updates and drivers.Then 
re-added the printer. Printing fine now.
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Megan Thibeault Dec 03, 2014 11:52 AM 
Task reassigned to Babatunde Idahor.
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Alyssa Little Dec 02, 2014 02:37 PM 
UA-Mallard

Printing is getting back up with print jobs and
randomly will print a bunch of one line papers and
they're hoping you can come check it out 

I asked Jan to tell people in the office to stop
printing to that printer for now so hopefully it
doesn't get even more backed up
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