Service Request Ticket

Service Request Information

CONTACT	Name	Poole, Jesse	Date	Dec 03, 2014 09:11 AM
	Department	Student Success & Advising Office	Phone	88083
	Location		Email	poolej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20111081 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
	Serial No.	d5m1gs1	Location	PDR
	CPU	Intel Core i7-2760QM(2.4GHz, 6MB cache)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446; TRANSFFER to new laptop W#20140707 SR59636 MAR2016[TRANSFER from W#20090555- Camtasia Studio 7.1/Snagit 11.0 Bundle Academic Electronic Version from VISA2011002956 MARCH2014]
	Wired NIC	D4:BE:D9:39:59:09
	Wireless NIC	8C:70:5A:6D:19:7C
	Bluetooth NIC	9C:B7:0D:EE:71:9F

TECHS	Submitted by	Meghann Thilberg	Contact	mthilberg12@wou.edu	88925
	Primary Technician		Contact	mrakestraw13@wou.edu	88925

Entered by	Date	Memo
Miles Rakestraw			Email Public
Entered by	Date	Memo
Miles Rakestraw	Dec 03, 2014 01:30 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Dec 03, 2014 01:30 PM	Adjusted his mouse sensitivity.	Add Attachment
Miles Rakestraw	Dec 03, 2014 11:29 AM	Task reassigned to Miles Rakestraw.	Add Attachment
Lori Burgeson	Dec 03, 2014 09:40 AM	It depends on what settings he is wanting. Anything that would be pulling from Group Policy would override some of the settings he might be trying to change. Please find out exactly what settings he is changing so we can look at GPOs that are being set on the server side.	Add Attachment
Meghann Thilberg	Dec 03, 2014 09:11 AM	Jesse wants to know if someone can come take a look at his account on his computer. He says it keeps resetting all of his personal settings on his computer and wants it to get fixed. John said he might have a "temporary account" on his computer so it might be something wrong with his account.	Add Attachment