Service Request Ticket - # 55504

Service Request Information

CONTACT Name McMahan, Ethan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 03, 2014 11:56 AM
Department Behavioral Sciences Division Phone 88634
Location Email mcmahane@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110256[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 2PRJ0R1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0081945 installed as Office Pro Plus 2007, IBM SPSS Statistics Premium Faculty Pack from P0081963 and HLM 7.o for windows from VISA2011002651

Wired NIC 78:2B:CB:B7:AB:4F

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact mrakestraw13@wou.edu 88925

Tracking

Entered by Date Memo
Miles Rakestraw
Email

Public
Entered by Date Memo
Miles Rakestraw Dec 03, 2014 02:33 PM 
Status changed from (1) Pending to (5) Completed
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Miles Rakestraw Dec 03, 2014 02:33 PM 
Removed the hard drive from 20110256[Edit Inv] and installed
it into 20101472[Edit Inv].  Delivered the PC back to Ethan
McMahan.  Inventory has been updated.
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Dyl Karbia Dec 03, 2014 02:01 PM 
Task reassigned to Miles Rakestraw.
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Miles Rakestraw Dec 03, 2014 01:40 PM 
Brought PC back to office for troubleshooting.
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Miles Rakestraw Dec 03, 2014 12:41 PM 
Checked the Optiplex 990 tech manual and it says
that a flasher amber power button indicates mother
board failure.
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Miles Rakestraw Dec 03, 2014 12:37 PM 
The power button flashes amber.  The computer will
not boot up at all.  Possible power supply or
motherboard failure.
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Shandelle Plasker Dec 03, 2014 11:56 AM 
****This is an email****
Hello~ Dr. McMahan's lab computer is no longer
working.  Can someone please come and take a look?

WOU # 20110256[Edit Inv] --located in Todd 312A

Thank you.
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