Service Request Ticket - # 55507

Service Request Ticket - # 55507

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Service Request Information

CONTACT	Name	Gense, D Jay	Date	Dec 04, 2014 09:24 AM
	Department	The Research Institute	Phone	88390
	Location		Email	gensej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120370 (opens in a new window)	Bldg/Room	TODD 248
	Service Tag		Description	Apple Macbook Air 13-in, 256GB Flash Storage #Z0ND
	Serial No.	C02JF170DRVG	Location	Jay (David) Gense
	CPU	Intel Core i7(2.0GHz, 4MB L3 cache)
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 for MAC std from P0086971
	Wireless NIC	28:37:37:25:A1:A4
	Bluetooth NIC	28:37:37:25:A1:A5

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Dec 08, 2014 06:49 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Dec 08, 2014 06:49 AM	Jay is going to take his laptop into one of the Phoenix Apple stores to get his battery replaced. I let him know that AppleCare mentioned the repair is covered under the laptop's existing warranty. I also sent Jay the serial number of his laptop so he can give that to the technicians at the Genius bar. I let him know that if he is unable to take it in before coming to WOU, I could take it in while he is here for repair.	Add Attachment
Tricia Flaherty	Dec 05, 2014 02:33 PM	Lori, TRI has deleted their price request(8147) for the battery. Does Jay know what he needs to do to get the battery replaced by Apple. If he does go to Apple on his own can you have him forward any"reciept/invoice" of work done to our office so we can put it in the file?	Add Attachment
Lori Burgeson	Dec 05, 2014 01:49 PM	Our Apple rep gave me a quote for the magsafe power adapter; not for a laptop battery. Called Apple to see what we need to do to get the battery replaced and it needs to be completed by an Apple technician. Emailed Jay to see if he wanted to take it to an Apple retailer (which I was told by Apple that it should be free of charge under its current warranty) or if he wants me to try to have the part shipped to the Corvallis MacStore and I could take it in for repair when he arrives here. Apple Case # 708405907	Add Attachment
Lori Burgeson	Dec 05, 2014 09:02 AM	**This is an email** Hi Joanie, TRI is going to submit a Purchase Request for a replacement MacBook Air battery for Jay Gense and it should go through today. Jay works primarily from his office in Arizona but will be on campus next Tuesday through Thursday. Once the request comes through and has been approved by TRI, is there any way to expedite this order so he can get his battery while he is here next week? If not, he will not be back on campus until mid-January. I am also forwarding you the quote from Apple. Thank you, Lori	Add Attachment
Lori Burgeson	Dec 05, 2014 09:02 AM	Jay has given Nancy in TRI the index code to charge and I emailed Joanie and also sent her the quote from Apple.	Add Attachment
Lori Burgeson	Dec 05, 2014 08:17 AM	**This is an email** I would have to talk with Joanie to see how quickly she can process the order and let her know the situation. Hopefully we could expedite this for you. If you want to submit the purchase request today, I can talk with her when she gets in to see if she can get that going right away. Lori	Add Attachment
Lori Burgeson	Dec 05, 2014 08:17 AM	**This is an email** thanks for this - if we process this immediately, how long does it take to obtain the battery, and then how long does it take to install. I¿m asking because I primarily do my WOU work from an office in Arizona, traveling to Oregon only once monthly. I¿ll be on campus next Tuesday-Thursday, then not back until mid- January.	Add Attachment
Lori Burgeson	Dec 05, 2014 07:54 AM	Sent the quote to Jay and let him know either I can submit a purchase request or he can submit one. I would just need a departmental index code to submit a request if he wants me to do that.	Add Attachment
Lori Burgeson	Dec 05, 2014 07:41 AM	Kelly called back and will be sending me an email quote so I can pass that off to Jay.	Add Attachment MacBookAirBatteryQuote.pdf
Lori Burgeson	Dec 05, 2014 07:36 AM	Called AppleCare to receive a quote for a replacement battery for this laptop, but I had to leave a voicemail as our representative was away from her desk. If I don't hear back from her this afternoon, I will send her an email kmatthews@apple.com	Add Attachment
Lori Burgeson	Dec 04, 2014 03:18 PM	He would like AppleCare called to get a quote as to how much a replacement battery would cost.	Add Attachment
Lori Burgeson	Dec 04, 2014 11:01 AM	**This is an email** Hello, Replacement laptop batteries require a Purchase Request be filled out as they are an additional cost. If you like, I can call Apple to find out the cost of a replacement battery and contact you once I receive that so you can see the cost of the replacement battery and we can go from there. Let me know how you would like me to proceed. Thanks, Lori	Add Attachment
Ruby Tidwell	Dec 04, 2014 09:59 AM	Task reassigned to Lori Burgeson.	Add Attachment
Katie Halvorson	Dec 04, 2014 09:31 AM	**This is an email** thanks - I¿m working from Arizona but will be in Oregon (and in my office) next Tuesday, Wednesday, and Thursday.	Add Attachment
Katie Halvorson	Dec 04, 2014 09:24 AM	**This is an email** I¿m hoping you can help me. I have a MacAir laptop (20120370). The battery life is horrific, depleting very quickly. I¿m only able to maintain portable use for about an hour. Is installing a new battery a ¿big deal¿? Can we do that internally, rather than having to send it back to Apple? Does it take long to order a new battery, or do you have some available at UCS? thanks	Add Attachment