Service Request Ticket

Service Request Information

CONTACT	Name	Feist, Amber	Date	Dec 04, 2014 12:06 PM
	Department	Deaf Studies and Professional Studies	Phone
	Location		Email	feista@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120657 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25K80K2DNML	Location	PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MS Office 2011 Std for MAC from P0088808
	Wired NIC	10:DD:B1:A4:C6:43
	Wireless NIC	8C:2D:AA:4B:85:53
	Bluetooth NIC	8C:2D:AA:4B:85:54

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	mrakestraw13@wou.edu	88925

Entered by	Date	Memo
Miles Rakestraw			Email Public
Entered by	Date	Memo
Miles Rakestraw	Dec 10, 2014 01:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Dec 10, 2014 01:50 PM	Reimaged her Mac she no longer has key chain issues	Add Attachment
Miles Rakestraw	Dec 08, 2014 11:48 AM	Task reassigned to Miles Rakestraw.	Add Attachment
Miles Rakestraw	Dec 08, 2014 11:48 AM	Found out that her Mac will need to be re-imaged. She will not be able to give her computer up until after finals week. She said either Tuesday or Wednesday.	Add Attachment
Miles Rakestraw	Dec 08, 2014 11:34 AM	She will be available for someone to help her with this issue tomorrow 12/9/2014 at around 10-2:00. She said that she has not changed her password recently.	Add Attachment
Katie Halvorson	Dec 05, 2014 10:53 AM	She left a vm saying she has a meeting at 11 but would be around after that.	Add Attachment
Miles Rakestraw	Dec 04, 2014 02:31 PM	Left VM.	Add Attachment
Alyssa Little	Dec 04, 2014 12:06 PM	She has recently been asked to enter her keychain password, and her WOU password does not work. She would like someone to come take a look and help her figure this out. 88746	Add Attachment