Service Request Ticket

Service Request Information

CONTACT	Name	Neely, Kent	Date	Dec 04, 2014 12:15 PM
	Department	Creative Arts/Theater-Dance	Phone	89253
	Location		Email	neelyk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121240 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25KV21XDNML	Location	PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	Unknown	Software	MS Office 2011 Std for MAC from P0090649
	Wired NIC	10:DD:B1:D8:B6:F8
	Wireless NIC	EC:35:86:51:BA:D0
	Bluetooth NIC	EC:35:86:51:BA:D1

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Dec 08, 2014 09:26 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Dec 08, 2014 09:26 AM	I was able to access my USB flash drive on his MAC, but he could not see any of his 3 flash drives on his MAC. He was able to see his 3 flash drives on my MAC and on another MAC in the office. After rebooting his MAC he was able to see all of them.	Add Attachment
Lori Burgeson	Dec 04, 2014 04:12 PM	Task reassigned to John Rushing.	Add Attachment
Lori Burgeson	Dec 04, 2014 04:12 PM	John: was this the task you took care of earlier today?	Add Attachment
Alyssa Little	Dec 04, 2014 12:15 PM	His computer is running very slowly, especially when going online. He has tried restarting and the same problem occurs. Also, it is not recognizing his jump drive when he plugged it in. He is going to lunch but will be back in his office at 1:45 today.	Add Attachment