Service Request Ticket

Service Request Information

CONTACT	Name	Aldrich, Patrick	Date	Dec 04, 2014 12:19 PM
	Department	The Research Institute	Phone	89202
	Location		Email	aldrichp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100804 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	J0DZDP1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 license from P0079804 installed as Office Pro Plus 2007, Corel Draw Graphics Suite X5 from VISA2011002803, Adobe InDesign CS6 (v.8) License from P0093384; TRANSFER TO laptop W#20140019(See SR#58179) Adobe Creative Cloud Enterprise Desktop Apps term license(serialized device) from XXX2014004265-order8273
	Wired NIC	BC:30:5B:D8:4E:9A

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	nmoore10@wou.edu	88925

Entered by	Date	Memo
Nick Moore			Email Public
Entered by	Date	Memo
Nick Moore	Dec 04, 2014 03:25 PM	Task reassigned to Nick Moore.	Add Attachment
Nick Moore	Dec 04, 2014 03:25 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nick Moore	Dec 04, 2014 03:25 PM	mapped his/her i drive to the TRI folder	Add Attachment
Miles Rakestraw	Dec 04, 2014 02:50 PM	TODD 216	Add Attachment
Lori Burgeson	Dec 04, 2014 02:45 PM	She still has access to the I drives she needs. She is a student so the drive will not automatically map for her, so please manually map it.	Add Attachment
Miles Rakestraw	Dec 04, 2014 12:56 PM	Left VM.	Add Attachment
Alyssa Little	Dec 04, 2014 12:19 PM	Patrick is calling for Cherie Freedman. Cherie cannot access her I: Drive. She recently was given access, so most likely just needs to have it mapped.	Add Attachment