Service Request Ticket - # 55521

Service Request Information

CONTACT Name Burgeson, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 05, 2014 06:51 AM
Department University Computing Solutions Phone 88955
Location Email burgesonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140299[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag GH7QM22 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. GH7QM22 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from P0095365

Wired NIC 34:17:EB:D4:94:86

TECHS Submitted by Lori Burgeson Contact burgesonl@wou.edu 88955
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

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Entered by Date Memo
Lori Burgeson Dec 12, 2014 01:31 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Dec 12, 2014 01:31 PM 
Video card has been replaced and monitor is up and 
working.
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Lori Burgeson Dec 09, 2014 07:53 AM 
Left Trisha another voicemail to call when she is 
ready to have the part swapped.
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Lori Burgeson Dec 08, 2014 09:30 AM 
Received part last Friday and I called Trisha and 
left a message with her to call back when she is 
available to have the part replaced.
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Lori Burgeson Dec 05, 2014 06:51 AM 
The display port portion of the video card is 
intermittently losing display.  We have tried 
replacing the display port cable, which showed 
the same problem.  Tested monitor with a known 
working computer's video card and the monitor 
worked well.  Warrantied video card through 
Dell and should receive the replacement part 
today or Monday as Dell approved the part.
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