Service Request Ticket - # 55527

Service Request Information

CONTACT Name Rupp, Chris   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 05, 2014 02:53 PM
Department Bookstore Phone 88661
Location Email ruppc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091106[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 5BT3SL1 Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 5BT3SL1 Location PDR 2023 Giveaway

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license downgraded to 2007 from P0074957

Wired NIC B8:AC:6F:83:0E:C7

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact nmoore10@wou.edu 88925

Tracking

Entered by Date Memo
Nick Moore
Email

Public
Entered by Date Memo
Nick Moore Dec 15, 2014 11:00 AM 
Task reassigned to Nick Moore.
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Nick Moore Dec 15, 2014 11:00 AM 
Task reassigned to Nick Moore.
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Nick Moore Dec 15, 2014 11:00 AM 
spoke with Chris found that there was nothing wrong with her 
computer but rather it is a problem with running google apps on 
firefox.
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Miles Rakestraw Dec 09, 2014 12:26 PM 
Called she is busy and Dec. 15 is still the best
date to get a hold of her.
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Katie Halvorson Dec 05, 2014 02:53 PM 
When she tries to download an attachment, she
can't always print it.  She can't tell me what the
file type is but she would like someone to come
check and see if there are any settings to change
this so she can just print the attachment in her
email.  She sends to the same printer every time.

She is available dec 15th next.
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