Service Request Ticket - # 55530

Service Request Information

CONTACT Name Carter, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 05, 2014 04:51 PM
Department Library & Media Services Phone 88848
Location Email carters@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130053[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870DNM Color Printer
Serial No. XFL135991 Location PDR

Model ColorQube 8870 Hostname
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: Metered Code: 8419 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:2D:57:38

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Dec 08, 2014 09:31 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Dec 08, 2014 09:31 AM 
Task reassigned to Megan Eichler.
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Megan Thibeault Dec 08, 2014 09:31 AM 
Was just down there, printer is fine.
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Katie Halvorson Dec 05, 2014 04:52 PM 
TRC Printer Error (HL 124)
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Katie Halvorson Dec 05, 2014 04:51 PM 
****This is an email****
Hi,

We're getting an odd error on the printer here in
the TRC (HL 124).  It's saying "B Stick" cartridge
loaded incorrectly.  Powered it up and down and it
still shows the same error.

Thanks,
Scott
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