Service Request Ticket - # 55539

Service Request Information

CONTACT Name Mercer, Heather   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 08, 2014 01:39 PM
Department Human Resources Phone 88963
Location Email mercerh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140375[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 3F1MQ22 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 3F1MQ22 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop MAY2016

Wired NIC 98:90:96:A0:38:BB

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Jan 14, 2015 07:57 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Jan 14, 2015 07:57 AM 
Delivered new computer on 1/13/2015. Brought back 
the old computer.  We will keep for 2 weeks 
before imaging it.  The old computer will become 
the new fac/staff ID card computer.
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John Rushing Dec 16, 2014 10:42 AM 
Left VM with Heather
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Nick Moore Dec 16, 2014 08:18 AM 
Task reassigned to John Rushing.
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Nick Moore Dec 16, 2014 08:18 AM 
imaged and ready to be delivered. put back on the shelf across 
from the restroom.
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John Rushing Dec 11, 2014 01:32 PM 
New video card is installed.  Onboard video has 
been disabled in BIOS.

The computer has been placed back on the shelf 
across from the restroom and is ready for imaging.
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Tricia Flaherty Dec 09, 2014 11:26 AM 
Dell changed my order on this station and did not
send video card.  They had a processor change(next
level upg) that made the old video card
incompatible but they did not do a proper
replacement or contact me.  The rep is sending me
a new compatible video card via next business
day(we should have it by Friday if not sooner). 
The new card will be the AMD R5 240 1GB low profile
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Nick Moore Dec 09, 2014 08:16 AM 
Task reassigned to Nick Moore.
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Sarah Pettigrew Dec 08, 2014 01:39 PM 
NEW EQUIP SETUP: A Dell computer needs to be setup and delivered 
to Heather Mercer in AD 205C. This will replace her current 
computer which will go to the ID card system. The WOU # of the 
new computer is 20140375[Edit Inv]. The equipment is on the shelves across 
from the restroom in ITC 009.
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