Service Request Ticket

Service Request Information

CONTACT	Name	Henle, Stacy	Date	Dec 09, 2014 10:11 AM
	Department	Natural Science/ Chemistry	Phone	88020
	Location		Email	henles@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120762 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 USFF, Quad Core, 3.10GHz, 8MB
	Serial No.	3Q1PCX1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0089590
	Wired NIC	B8:CA:3A:77:63:B1

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	mrakestraw13@wou.edu	88925

Entered by	Date	Memo
Miles Rakestraw			Email Public
Entered by	Date	Memo
Miles Rakestraw	Dec 09, 2014 12:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Dec 09, 2014 12:22 PM	Keyboard has been replaced and is working properly.	Add Attachment
Miles Rakestraw	Dec 09, 2014 11:44 AM	Task reassigned to Miles Rakestraw.	Add Attachment
Alyssa Little	Dec 09, 2014 11:09 AM	Keyboard is attached to the teacher station	Add Attachment
Lori Burgeson	Dec 09, 2014 11:09 AM	Task reassigned to UCS Tech.	Add Attachment
Lori Burgeson	Dec 09, 2014 11:06 AM	Task reassigned to Service Request Desk.	Add Attachment
Lori Burgeson	Dec 09, 2014 11:06 AM	Can you please find out to which station the keyboard is attached?	Add Attachment
Alyssa Little	Dec 09, 2014 10:11 AM	**This is an email** Greetings! I would like to submit a formal request to have the keyboard issue fixed on the computer in Lab 204 of the DFSC. There is a class final exam today 10-12pm, but after that it's open for you fabulous UCS technical gurus, just in case you want to come and fix the main podium "keyboard disconnection issue". As a friendly reminder, there is a "quick fix" in place that is working just fine, but I wanted to get in the formal request for the fixing of the original keyboard at the teachers station, while I am in here, and so I don't forget later..... Thanks a million for your help! :-) Cheers, Stacy Henle 8-8020	Add Attachment