Service Request Ticket - # 55545

Service Request Information

CONTACT Name Thomas, Cathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 09, 2014 10:47 AM
Department The Research Institute Phone 5413460593
Location Email thomasc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130316[Edit Inv] (opens in a new window) Bldg/Room TODD 210
Service Tag Description Apple MacBook Pro 13-inch with Retina Display #Z0PW
Serial No. C02L71ERFFRR Location Robyn Lopez-Melton

CPU Intel Core i7(3.0GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0091622, Adobe Acrobat Pro XI (v.11) for MAC from P0092529, Adobe CS6 Design Standard for MAC/WIN from P0093734, IBM SPSS Statistics Premium Faculty Pack TERM License(installed as v.22 yearly renewal expired May 31,2015) from P0094061

Wireless NIC 54:26:96:DD:7F:39


Bluetooth NIC 54:26:96:DD:7F:3A

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Dec 11, 2014 09:17 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Dec 11, 2014 09:17 AM 
****This is an email****
Lori
It finally works ¿ YAHOO!!!
believe it or not it just needed a plug-in 
which on Firefox is a tiny icon notice next to 
the url
THANK YOU for your patience
Have a GREAT day
Cathy
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Lori Burgeson Dec 11, 2014 08:46 AM 
Cathy stopped by.  She needs to have a server 
name that she connects to for all of the 
information she accesses from DHS.  I double-
checked with Dave D to make sure this is not 
something we host here and he confirmed that we 
dont.  I asked Cathy to let me know if she gets 
the information she needs so we can help her 
get connected and if she doesn't I can contact 
DHS to get the needed information.
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Lori Burgeson Dec 11, 2014 08:17 AM 
Cathy did leave a voicemail on the helpdesk 
phone number and Alyssa forwarded that to me.  
Called Cathy back and had to leave a voicemail.  
Let her know that I am around all day except 
for a meeting from 10-12.
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Lori Burgeson Dec 11, 2014 08:08 AM 
Haven't seen Cathy yet today.  Will get in contact 
with her to see when she might be able to bring 
her laptop in to check out the Citrix error she is 
running into.
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Lori Burgeson Dec 09, 2014 10:59 AM 
****This is an email****
Hi Cathy,

Please feel free to swing by with your laptop 
Thursday when you get here and we can work to 
get that Citrix application installed for you.  
I know Citrix has quite a few applications, but 
if you let me know which application in 
particular you need, I can work to get the 
installer before you are back on campus.

Thank you,
Lori
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Lori Burgeson Dec 09, 2014 10:57 AM 
Cathy mentioned that she would have to install 
the Citrix program after she received her 
computer back.  I will let her know she can 
stop by Thursday morning so we can get it 
installed for her as she knows exactly what 
Citrix application she needs installed.
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thomasc-citrix-error.jpg
Alyssa Little Dec 09, 2014 10:47 AM 
Cathy's machine was reimaged and now the Citrix
receiver program doesn't work

****This is an email****
I am off campus until Thursday and need access to
this site
Cathy

On Dec 9, 2014, at 10:27 AM, UCS ServiceRequest
 wrote:

I'm going to create a service request for you and
sent a tech your way.
Where is your office? And what time would work
best for you?
 Thanks!
 UCS

> On Tue, Dec 9, 2014 at 10:24 AM, Cathy Thomas
 wrote:

Yes on the MAC 20130316[Edit Inv] the one you just re-imaged
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