Service Request Ticket - # 55546

Service Request Information

CONTACT Name Gense, D Jay   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 09, 2014 11:57 AM
Department The Research Institute Phone 88390
Location Email gensej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120332[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch #Z0M7
Serial No. D25J922CDHJW Location PDR

CPU Intel Core i7(3.4GHz quad core, 6MB L3 cache)


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0086784

Wired NIC A8:20:66:0A:60:18


Wireless NIC 20:C9:D0:33:1F:A6


Bluetooth NIC 7C:D1:C3:A3:4A:DC

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Dec 11, 2014 07:43 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Dec 11, 2014 07:43 AM 
Called Jay this morning and he was in early.  
Ran over to set up his network drives, make him 
an administrative user, and create his mobile 
profile.  I set up his network printers and 
local printer yesterday after bring his 
computer back to his office.
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Meghann Thilberg Dec 10, 2014 02:27 PM 
Jay called and said if someone can come finish
setting things up on his new mac today that would
be great.
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Lori Burgeson Dec 10, 2014 12:00 PM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Dec 10, 2014 12:00 PM 
Finished loading everything on the computer.  Most 
likely will have to have Nancy let us into his 
office.
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Nick Moore Dec 10, 2014 08:51 AM 
Task reassigned to Nick Moore.
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Nick Moore Dec 10, 2014 08:51 AM 
had to bring the computer back to UCS to re-image. i just stated 
that process
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Lori Burgeson Dec 09, 2014 03:39 PM 
Tried to see if Nancy Ganson could open his office 
to look at the computer since he is only in town 
for a short period, but she was not around.
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Alyssa Little Dec 09, 2014 12:49 PM 
Out for the rest of today, available tomorrow
morning until 9am
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Miles Rakestraw Dec 09, 2014 12:28 PM 
Left VM.
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Alyssa Little Dec 09, 2014 11:57 AM 
Needs help ASAP
****This is an email****
I'm hoping someone can help. I've been away from
my office for several weeks. This morning, when
trying to start my desktop (iMac), it won't get
past the booting phase. I've tried forcing a
restart four times ... it hangs at the same place.
no error - keeps hanging up on the boot up screen
(the Apple log with the slider on the bottom)
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