Service Request Ticket - # 55549

Service Request Ticket - # 55549

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Gournaris, Kara	Date	Dec 09, 2014 02:11 PM
	Department	Deaf Studies and Professional Studies	Phone	88322
	Location		Email	gournark@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20131002 (opens in a new window)	Bldg/Room	RWEC 149
	Service Tag		Description	Apple Macbook Air 13.3-inch #Z0P0
	Serial No.	C02MQ5M1F6T6	Location	Kara Gournaris, MIA 7/26
	CPU	Intel Core i5(1.4GHz, dual core, 3MB L3)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0094155, Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019009793 OCT2019;
	Wireless NIC	48:D7:05:B6:BF:A3
	Bluetooth NIC	48:D7:05:B6:BF:A4

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Tricia Flaherty	Feb 24, 2015 12:20 PM	Did you collect old laptop W#20100752? It is still listed in inventory as being under her name but I had Sarah mark as exempt so it does not get put through GFA again. Please note current location if not with Kara still.	Add Attachment
Tricia Flaherty	Jan 13, 2015 11:53 AM	Did you collect the old laptop? W#20100752?	Add Attachment
Lori Burgeson	Dec 11, 2014 03:47 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Dec 11, 2014 03:47 PM	Set up computer this afternoon. Connected network drives and RR-RRCD printer. Made sure she was an administrative user on the laptop and created her mobile profile. Connected her to a monitor for dual screens.	Add Attachment
Lori Burgeson	Dec 11, 2014 07:45 AM	Setup scheduled for 3pm today	Add Attachment
Lori Burgeson	Dec 11, 2014 07:11 AM	**This is an email** Hi Kara, I have a new MacBook Air ready to bring over and set up for you. If you are able, could you please let me know what printers you would like set up on the laptop and I can get that done before bringing it to you (printer names, like RR-RRCD are just fine). Also, please let me know your availability the rest of this week and early next week and I can set up an appointment with you. Thank you, Lori	Add Attachment
Lori Burgeson	Dec 09, 2014 03:51 PM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Dec 09, 2014 03:51 PM	Need to create a new MacBook Air image	Add Attachment
Tricia Flaherty	Dec 09, 2014 02:11 PM	Kara is deaf and will need to communicate mostly via email and not voicemail. You can use Kathy Heidi as a secondary contact(88324) This laptop and GFA Setup form will be on the shelving across from Restroom in ITC009.	Add Attachment