Service Request Ticket

Service Request Information

CONTACT	Name	Feist, Amber	Date	Dec 10, 2014 11:13 AM
	Department	Deaf Studies and Professional Studies	Phone
	Location		Email	feista@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120657 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25K80K2DNML	Location	PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MS Office 2011 Std for MAC from P0088808
	Wired NIC	10:DD:B1:A4:C6:43
	Wireless NIC	8C:2D:AA:4B:85:53
	Bluetooth NIC	8C:2D:AA:4B:85:54

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	mrakestraw13@wou.edu	88925

Entered by	Date	Memo
Miles Rakestraw			Email Public
Entered by	Date	Memo
Miles Rakestraw	Dec 10, 2014 01:49 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Dec 10, 2014 01:49 PM	Re-imaged her Mac she is able to use her H:/ drive.	Add Attachment
Miles Rakestraw	Dec 10, 2014 11:56 AM	Task reassigned to Miles Rakestraw.	Add Attachment
Shandelle Plasker	Dec 10, 2014 11:16 AM	I also contacted Diemer and he said he could see many files in her H-Drive.	Add Attachment
Shandelle Plasker	Dec 10, 2014 11:13 AM	**This is an email Hi Help Desk Rep, One of our faculty, Amber Feist, is having problems with her computer 2012 0657. We were trying to make sure she has all her documents/files in her H drive. On her Mac it appears she does but when she goes to another computer, it appears she has nothing in her H drive. (See attached). We do not want her to lose her work so want to insure that it is on her H drive and being backed up nightly. Thank you, Konnie Ambers extension is 8-8746**	Add Attachment AmberFeist-H drive.pdf