Service Request Ticket - # 55557

Service Request Information

CONTACT Name McAlpine, Diana   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 10, 2014 12:10 PM
Department Health & Exercise Science Phone 88908
Location Email mcalpined@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110888[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2GG35V1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446, Adobe Acrobat X Std from bundled with Fujitsu ScanSnap S1500 P0085009, Adobe CS6 Design & Web Premium from PO_TBA

Wired NIC 18:03:73:26:31:3B

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Dec 11, 2014 08:24 AM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Dec 11, 2014 08:24 AM 
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Dec 11, 2014 08:24 AM 
Called Diana and talked her through changing her 
firefox settings.  She said it works fine now.
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Ryan Ripp Dec 10, 2014 01:16 PM 
Diana replied, WOU# updated.
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Ryan Ripp Dec 10, 2014 12:10 PM 
Waiting on a reply from Diana regarding her WOU#.
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Ryan Ripp Dec 10, 2014 12:10 PM 
****This is an email****
Hello,

Yesterday I decided to save a pdf file when 
opening it as an attachment from my email 
instead of opening it and then saving it.  I 
did not notice when I said "Save" that the box 
was automatically checked to "always do this" 
and now every time I try to open a pdf (which 
is a lot) it automatically wants to save the 
document, and won't let me just open it.

I already went to my firefox settings and 
switched the application to "always ask" for 
opening a pdf, but it continues to 
automatically save and won't give me the option 
to open it first.  I have already restarted and 
even shut down completely and it is still doing 
this.  

Hoping you can help.  I have lunch from 12:00 - 
1:00 so any time after that would be great.

Thank you,

Diana McAlpine
Administrative Program Assistant
Division of Health & Exercise Science
(503)838-8908
(503)838-8370 (fax)
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