Service Request Ticket

Service Request Information

CONTACT	Name	Vasas, Dona	Date	Dec 11, 2014 03:23 PM
	Department	Business Services	Phone	88172
	Location		Email	vasasd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20031442 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet 4200dtn
	Serial No.	USGNP40261	Location	PDR
	Model	Q2428A#ABA	Hostname	mozart.wou.edu
	Notes	Duplex; additional 500 sheet tray; HP LJ4200dtn Maint Kit from P0088261,Maint repair of Transfer Roller Assembly from P0088748 SR49475 FEB2013, Maint Kit from P0090336 NO SR JUNE2013 IP:140.211.116.7	Ink/Toner Refill

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Dec 11, 2014 03:39 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Dec 11, 2014 03:39 PM	Tray 2 was set as plain letter paper, when the media was plain letterhead paper. Once I changed the settings to the correct media, the issues went away.	Add Attachment
Alyssa Little	Dec 11, 2014 03:23 PM	Bo-Mozart in the business office is giving jam errors any time someone tries to print. To reset it they open tray 3 open and close the top but then the documents print on letter. They need helps asap 20031442	Add Attachment