Service Request Ticket - # 55572

Service Request Ticket - # 55572

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Service Request Information

CONTACT	Name	Riester, Rose Ann	Date	Dec 11, 2014 04:41 PM
	Department	Registrar’s Office	Phone	88184
	Location		Email	riester@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130859 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	43T9V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43T9V12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150; second station install for Leonard Crawford training- DragonNaturallySpeakingPrem_ver13(student/teacher) VISA2017007075 FEB2018 SR#66641;
	Wired NIC	34:17:EB:A5:51:AE

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jan 23, 2015 12:12 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Megan Thibeault	Jan 23, 2015 11:26 AM	all set up	Add Attachment
Megan Thibeault	Jan 22, 2015 09:41 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Megan Thibeault	Jan 22, 2015 09:41 AM	Tomorrow at 10am	Add Attachment
Megan Thibeault	Jan 22, 2015 08:10 AM	**This is an email** RoseAnn, We have a new computer all set up and ready for delivery. Please let me know if you need any assistance moving files if they are saved locally. If files are saved locally they will need to be moved to a network drive (H: or I:) or on an external device. I'm available today from 1pm to 2:30pm and tomorrow from 10am-5pm. If these times don't work well with your availability we can schedule this for next week. Thanks, Megan	Add Attachment
Megan Thibeault	Jan 21, 2015 04:17 PM	Task reassigned to Megan Eichler.	Add Attachment
Nick Moore	Jan 21, 2015 11:49 AM	Task reassigned to UCS Tech.	Add Attachment
Nick Moore	Jan 21, 2015 11:49 AM	Task reassigned to Lori Burgeson.	Add Attachment
Nick Moore	Jan 21, 2015 11:49 AM	updated and ready for delivery.	Add Attachment
Lori Burgeson	Jan 20, 2015 10:00 AM	Nick: This machine does not need any special software, so please run it through one last round of updates and put in main queue for me, Megan, or John to pick up.	Add Attachment
Nick Moore	Jan 09, 2015 01:20 PM	Task reassigned to Nick Moore.	Add Attachment
Sarah Pettigrew	Dec 12, 2014 02:01 PM	Task reassigned to New Equip. Setup.	Add Attachment
Sarah Pettigrew	Dec 12, 2014 12:43 PM	Registrar's Office must be fully operational for the week of December 15th through the 19th and want the replacement to happen after that week. This is including essential programs that will need to be loaded to certain computers. Please check with end users and Danielle Ambrose for list of essential programs that are unique to the Registrar's office and not listed in inventory records(examples Degree Works Desktop Tool, Transit, Trq, SureCode, PLSQLDeveloper) at particular stations. Please make note of these "unique" application installs in inventory for future record. NEW EQUIP SETUP: (GFA) A Dell computer with monitor needs to be setup and delivered to Rose Ann Riester in AD107A. The WOU # of the new computer is W#20130859 and monitor W#20130941 and the old computer is W#20091288. The new equipment is on the counter in ITC 008 with GFA SETUP Form	Add Attachment