Service Request Ticket - # 55574

Service Request Information

CONTACT Name Ambrose, Danielle   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 11, 2014 04:43 PM
Department Education & Leadership Phone 88187
Location Email ambrosed@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130857[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 43R8V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 43R8V12 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013, CANCELLED RENEWAL MAY 2017--Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop FEB2016 --REMOVE

Wired NIC 34:17:EB:A5:4F:F7

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Jan 22, 2015 03:26 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Jan 22, 2015 03:23 PM 
Returned her old computer 20091286[Edit Inv] and monitor 
20091360[Edit Inv] to ITC 007.
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John Rushing Jan 22, 2015 03:22 PM 
System was delivered on 1/22/2015.  Backed up and 
restored Chrome bookmarks, StickyNotes.  We also 
tested her apps to make sure they worked.  I also 
installed her headphone/microphone so she can 
toggle it from her phone to her computer.
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John Rushing Jan 22, 2015 09:04 AM 
Delivery scheduled for 1pm on 1/22/2015
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John Rushing Jan 22, 2015 08:42 AM 
Task reassigned to John Rushing.
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Nick Moore Jan 21, 2015 02:05 PM 
Task reassigned to UCS Tech.
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Nick Moore Jan 21, 2015 02:05 PM 
installed and ready to be setup.
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Lori Burgeson Jan 20, 2015 10:03 AM 
Needed software:

Oracle/PL-SQL Developer
Oracle: T:\Oracle\11g_client_32bit\client
PL-SQL: T:\PL-SQL Developer\PLSQLDev_10.0.5

DegreeWorks - Scribe, SecureCode, Transit
T:\DegreeWorks
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Nick Moore Jan 09, 2015 01:19 PM 
Task reassigned to Nick Moore.
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Lori Burgeson Jan 07, 2015 03:44 PM 
Hold off on this machine as it will require 
additional software.  Danielle Ambrose will send 
me a list of software that is needed.
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Sarah Pettigrew Dec 12, 2014 02:00 PM 
Task reassigned to New Equip. Setup.
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Sarah Pettigrew Dec 12, 2014 01:11 PM 
Registrar's Office must be fully operational for
the week of December 15th through the 19th and
want the replacement to happen after that week.
This is including essential programs that will
need to be loaded to certain computers.  Please
check with end users and Danielle Ambrose for list
of essential programs that are unique to the
Registrar's office and not listed in inventory
records(examples Degree Works Desktop Tool,
Transit, Trq, SureCode, PLSQLDeveloper)  at
particular stations.  Please make note of these
"unique" application installs in inventory for
future record.  

NEW EQUIP SETUP: (GFA) A Dell computer with
monitor needs to be setup and delivered to Danielle 
Ambrose in AD 106B. The WOU # of the new computer
is W#20130857[Edit Inv] and monitor W#20130939[Edit Inv] and the old
computer is W#20091286[Edit Inv] 
The new equipment is on the counter in ITC 008 with
GFA SETUP Form
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