Service Request Ticket - # 55575

Service Request Information

CONTACT Name Crawford, Leonard   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 11, 2014 04:44 PM
Department Registrar’s Office Phone 88186
Location Email crawfordl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130856[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 43Z6V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 43Z6V12 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A5:58:5A

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Jan 20, 2015 09:39 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jan 20, 2015 09:38 AM 
Left the Microsoft ergo keyboard and wireless 
mouse Leonard uses and brought back Dell 
mouse/keyboard for re-deployment.  RG-RegBack, 
RG-RegMain, RG-RegCounter, RG-RegVault map via 
GPO. reg_staff map via GPO. Network drives map 
via GPO.
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Lori Burgeson Jan 12, 2015 09:36 AM 
Scheduled for Tuesday, January 20 at 8am ish
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Lori Burgeson Jan 12, 2015 08:40 AM 
****This is an email****
Hi Leonard,

I have four computers ready to deliver and set 
up in Admin 104.  The computers we are ready to 
replace have the following WOU numbers:

20091284[Edit Inv] (Veterans #2)
20091283[Edit Inv] (Veterans #1)
20090957[Edit Inv] (Registrar Student Station)
20090956[Edit Inv] (Registrar Student Station)

I also have three to deliver to Admin 106.  The 
computers we are ready to replace have the 
following WOU numbers:

20091285[Edit Inv] (Registrar)
20091290[Edit Inv] (Reg. Office Records)
20090541[Edit Inv] (Leonard)

I would like to schedule one day to replace the 
first four computers in Admin 104 and a second 
day to replace the stations in Admin 106.  
Please let me know availability this week and 
next and I will schedule a time with you to get 
everything swapped.  (It could take a few hours 
to get everything swapped.)

Any files and/or folders that are saved on the 
desktop of the current machines need to be 
transferred to a network drive such as an H or 
I drive before we can perform the swaps, 
however, so please let anyone know to do this 
that may currently use those computers.

Thank you,
Lori
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Lori Burgeson Jan 12, 2015 08:31 AM 
Task reassigned to Lori Burgeson.
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Nick Moore Jan 09, 2015 01:21 PM 
Task reassigned to UCS Tech.
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Sarah Pettigrew Dec 12, 2014 01:58 PM 
Task reassigned to New Equip. Setup.
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Sarah Pettigrew Dec 12, 2014 01:58 PM 
Station moved to the GFA shelf in the hallway.
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Sarah Pettigrew Dec 12, 2014 01:15 PM 
Registrar's Office must be fully operational for
the week of December 15th through the 19th and
want the replacement to happen after that week.
This is including essential programs that will
need to be loaded to certain computers.  Please
check with end users and Danielle Ambrose for list
of essential programs that are unique to the
Registrar's office and not listed in inventory
records(examples Degree Works Desktop Tool,
Transit, Trq, SureCode, PLSQLDeveloper)  at
particular stations.  Please make note of these
"unique" application installs in inventory for
future record.  

Danielle Ambrose (ext. 88187) is a secondary contact for 
this general station.

NEW EQUIP SETUP: (GFA) A Dell computer with
monitor needs to be setup and delivered to Ad 106C. The WOU 
# of the new computer
is W#20130856[Edit Inv] and monitor W#20130938[Edit Inv] and the old
computer is W#20091285[Edit Inv]. 
The new equipment is on the counter in ITC 008 with
GFA SETUP Form
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