Service Request Ticket - # 55578

Service Request Information

CONTACT Name Tish, Twi   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 11, 2014 04:47 PM
Department Registrar’s Office Phone 88185
Location Email tisht@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130853[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 4439V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 4439V12 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150;

Wired NIC 34:17:EB:A6:8C:9A

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jan 23, 2015 04:04 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Megan Thibeault Jan 23, 2015 04:04 PM 
all set up
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Megan Thibeault Jan 22, 2015 09:42 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Megan Thibeault Jan 22, 2015 09:42 AM 
2pm tomorrow
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Megan Thibeault Jan 22, 2015 09:30 AM 
****This is an email****
Tomorrow sounds great.  Show up any time.  I'll be
at lunch from noon to 1pm (so if you show up while
I'm gone my computer will be locked.)
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Megan Thibeault Jan 22, 2015 08:12 AM 
Task reassigned to Megan Eichler.
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Nick Moore Jan 21, 2015 02:44 PM 
Task reassigned to UCS Tech.
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Nick Moore Jan 21, 2015 02:44 PM 
installed and ready to be set up.
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Lori Burgeson Jan 20, 2015 10:04 AM 
Needed software:

Oracle/PL-SQL Developer
Oracle: T:\Oracle\11g_client_32bit\client
PL-SQL: T:\PL-SQL Developer\PLSQLDev_10.0.5

DegreeWorks - Scribe, SecureCode, Transit
T:\DegreeWorks
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Nick Moore Jan 09, 2015 01:19 PM 
Task reassigned to Nick Moore.
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Lori Burgeson Jan 07, 2015 03:44 PM 
Hold off on this machine as it will require 
additional software.  Danielle Ambrose will send 
me a list of software that is needed.
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Sarah Pettigrew Dec 12, 2014 02:00 PM 
Task reassigned to New Equip. Setup.
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Sarah Pettigrew Dec 12, 2014 01:46 PM 
Registrar's Office must be fully operational for
the week of December 15th through the 19th and
want the replacement to happen after that week.
This is including essential programs that will
need to be loaded to certain computers.  Please
check with end users and Danielle Ambrose for list
of essential programs that are unique to the
Registrar's office and not listed in inventory
records(examples Degree Works Desktop Tool,
Transit, Trq, SureCode, PLSQLDeveloper)  at
particular stations.  Please make note of these
"unique" application installs in inventory for
future record.  

NEW EQUIP SETUP: (GFA) A Dell computer with
monitor needs to be setup and delivered to Twi Tish in AD 104. The WOU # of the 
new computer is W#20130853[Edit Inv] and monitor W#20130933[Edit Inv] and the old
computer is 20091282[Edit Inv].
The new equipment is on the counter in ITC 008 with
GFA SETUP Form.
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