Service Request Ticket - # 55583

Service Request Information

CONTACT Name Larson, Malissa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 12, 2014 08:46 AM
Department Disability Access Services Phone 88250
Location Email larsonm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130552[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MM3349DV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0092993

Wired NIC 68:5B:35:B2:7A:EB


Wireless NIC 60:03:08:EB:AE:40


Bluetooth NIC 60:03:08:EB:AE:41

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor Dec 15, 2014 02:16 PM 
Status changed from (1) Pending to (5) Completed
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Babatunde Idahor Dec 15, 2014 02:16 PM 
Laptop was returned.All network drives in place.
Printer(DS-Wonder Woman connected).
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Babatunde Idahor Dec 15, 2014 12:34 PM 
Task reassigned to Babatunde Idahor.
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Katie Halvorson Dec 15, 2014 10:30 AM 
Task reassigned to UCS Tech.
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Katie Halvorson Dec 15, 2014 10:30 AM 
She called to say that Dyl left her a note on her
desk about having her computer ready but there are
no notes in the ticket and she would like her
computer back asap.
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Babatunde Idahor Dec 12, 2014 04:59 PM 
Imaging...
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Babatunde Idahor Dec 12, 2014 10:58 AM 
Task reassigned to Babatunde Idahor.
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Katie Halvorson Dec 12, 2014 08:46 AM 
****This is an email****
Hello there,
My laptop is crashing again... possible to get a
different one? I can't continue to have it crash
when I am in the middle of working.

I was hoping this laptop would be a workhorse but
it really isn't. In the mean time, I would love it
if someone could come over and fix the issue for now.

Screen shot attached :)

Malissa
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