Service Request Ticket

Service Request Information

CONTACT	Name	Artman, Margaret	Date	Dec 12, 2014 09:26 AM
	Department	Humanities Division	Phone	89697
	Location		Email	artmanm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20091428 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
	Serial No.	2R2G0M1	Location	PDR
	CPU	Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 installed as 2007 from P0075408
	Wired NIC	00:26:B9:D7:EB:E5
	Wireless NIC	00:23:14:8D:FA:38
	Bluetooth NIC	F0:7B:CB:A8:46:B9

TECHS	Submitted by	Meghann Thilberg	Contact	mthilberg12@wou.edu	88925
	Primary Technician		Contact	nmoore10@wou.edu	88925

Entered by	Date	Memo
Nick Moore			Email Public
Entered by	Date	Memo
Lori Burgeson	Dec 30, 2014 01:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Dec 17, 2014 12:41 PM	Reimaging computer now	Add Attachment
Nick Moore	Dec 17, 2014 10:34 AM	picked up computer, the computer is in process of DBAN	Add Attachment
Nick Moore	Dec 15, 2014 11:04 AM	Task reassigned to Nick Moore.	Add Attachment
Nick Moore	Dec 15, 2014 11:04 AM	left VM	Add Attachment
Meghann Thilberg	Dec 12, 2014 09:26 AM	**This is an email Hello Computer Friends, Dr. Meg Artman has a new position on campus and will no longer need her Humanities laptop . We are in hopes that you might be able to visit her to wipe the data. She will be in her old office located in, Maaske # 311 on Wednesday, December 17th for the day; A good contact number for that office is: 8-9491. I appreciate all that you do for us, and wish you a wonderful holiday season! Best Wishes, Mylisa Behling Western Oregon University \| Administrative Program Assistant \| Humanities Division 503-838-8906 \| behlingm@wou.edu \| HSS - 313 *************** This is for Meg Artman's laptop. Mylissa just sent the email to put this in motion.	Add Attachment