Service Request Ticket

Service Request Information

CONTACT	Name	McGrew, Cat	Date	Dec 12, 2014 10:03 AM
	Department	VP Academic Affairs/Provost	Phone	88674
	Location		Email	mcgrewc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080695 (opens in a new window)	Bldg/Room	WEL 207
	Service Tag		Description	HP LaserJet 5200dtn Printer #Q7546A#ABA
	Serial No.	CNGXB12195	Location	General Office
	Model	Q&546A	Hostname	regback.wou.edu
	Notes	¿ Up to 35 pages per minute ¿ First page out in 10 seconds ¿ Automatic two-sided printing, networking ¿ Two additional 250- and 500-sheet input trays Paper size: Letter, letter rotated, legal, executive, statement, 8.5 x 13 in, 11 x 17 in, 12 x 18 in, envelopes (No.10, Monarch, DL) Duty Cycle: 65000 pages per month IP:140.211.117.38	Ink/Toner Refill
	Wired NIC	00:21:5A:8C:66:D1

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Mar 20, 2015 09:56 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Megan Thibeault	Mar 20, 2015 09:56 AM	completed. They are not using this printer for diplomas so I went ahead and changed the maint kit.	Add Attachment
Megan Thibeault	Feb 05, 2015 08:04 AM	Contact changed from Danielle Ambrose to Cat McGrew.	Add Attachment
Megan Thibeault	Jan 07, 2015 11:59 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Jan 05, 2015 07:56 AM	**This is an email** Good Morning Danielle, I have the maintenance kit for the printer in 104. We discussed utilizing this printer just for diplomas. I believe we were going to change around some printers. I wanted to check in with you to see when you would like me to install the maintenance kit/move printers. I have time this afternoon or the rest of the week. Good luck with the start of term! Megan	Add Attachment
Megan Thibeault	Dec 12, 2014 10:08 AM	PR8166	Add Attachment
Megan Thibeault	Dec 12, 2014 10:03 AM	Maintenance Kit needed	Add Attachment