Service Request Ticket - # 55600

Service Request Information

CONTACT Name Thomas, Cathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 15, 2014 08:30 AM
Department The Research Institute Phone 5413460593
Location Email thomasc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130316[Edit Inv] (opens in a new window) Bldg/Room TODD 210
Service Tag Description Apple MacBook Pro 13-inch with Retina Display #Z0PW
Serial No. C02L71ERFFRR Location Robyn Lopez-Melton

CPU Intel Core i7(3.0GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0091622, Adobe Acrobat Pro XI (v.11) for MAC from P0092529, Adobe CS6 Design Standard for MAC/WIN from P0093734, IBM SPSS Statistics Premium Faculty Pack TERM License(installed as v.22 yearly renewal expired May 31,2015) from P0094061

Wireless NIC 54:26:96:DD:7F:39


Bluetooth NIC 54:26:96:DD:7F:3A

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Dec 15, 2014 12:19 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Dec 15, 2014 12:19 PM 
****This is an email****
THANK YOU!!!
All is good now
Cathy
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Lori Burgeson Dec 15, 2014 08:58 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Dec 15, 2014 08:58 AM 
I sent her a pdf that walks her through setting up 
remote desktop on her mac.  She will let me know 
if she needs any assistance.
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Katie Halvorson Dec 15, 2014 08:30 AM 
****This is an email****
Good Morning
I need to install remote desktop on my MAC
(20130316) and need to have a little help/information
THANKS
Cathy
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