Service Request Ticket

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Service Request Information

CONTACT	Name	Myers, Jeffrey	Date	Dec 15, 2014 08:59 AM
	Department	Natural Science Division	Phone	88365
	Location		Email	myersj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100463 (opens in a new window)	Bldg/Room	NS 214
	Service Tag	6QBV0P1	Description	Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
	Serial No.	6QBV0P1	Location	2 weeks pile 06/24-07/08
	CPU	Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)
	OS	Windows 7 Pro, 64 bit	Software	WIN 7 Pro downgraded to WIN XP Pro,MS Office Pro Plus 2010 installed as Office 2003 from P0078301; Adobe CS6 Design & Web Premium
	Wired NIC	5C:26:0A:1F:B0:E2
	Wireless NIC	58:94:6B:4C:82:4C
	Bluetooth NIC	1C:65:9D:AB:AF:C1

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Dec 16, 2014 11:48 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Dec 16, 2014 11:48 AM	Jeff came by to grab computer. Changed a wireless setting for him. Made sure he was an admin user and his network drives were populating. Mentioned that I have his files backed up on an external disk drive in case he finds he needs anything that isn't on his H drive.	Add Attachment
Lori Burgeson	Dec 16, 2014 10:41 AM	Just finished working on Jeff's computer and left him a message that it is ready for pickup.	Add Attachment
Meghann Thilberg	Dec 16, 2014 08:49 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Meghann Thilberg	Dec 16, 2014 08:49 AM	He said he can't log on at home in general, so it's not a wireless problem.	Add Attachment
Meghann Thilberg	Dec 16, 2014 08:42 AM	The temporary computer is not connecting to the wireless at his home. Some kind of error happens, he can't remember exactly. If you could call him sometime today to help him with this that would be great.	Add Attachment
Lori Burgeson	Dec 15, 2014 01:19 PM	Moved locally saved data to an external disk - took about 2 hours. Imaged machine and performing updates now. Will have to transfer data back to machine once all updates have been complete. Jeff has CS6 Design and Web Premium on another office computer and will need to install that on this computer as well.	Add Attachment
Lori Burgeson	Dec 15, 2014 09:06 AM	Task reassigned to Lori Burgeson.	Add Attachment
Katie Halvorson	Dec 15, 2014 08:59 AM	Needs a check up on the computer. Computer goes through start up routine and then the profile is blank and nothing happens. He tried to update firefox last and it won't work or load his profile now. He would like to have a re-image if possible and everything is backed up right now. He also has Adobe suite on his desktop and would like it put on his laptop. KEEP 2003 MICROSOFT ON THERE!	Add Attachment