Service Request Ticket - # 55602

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 15, 2014 09:33 AM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130048[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870DNM Color Printer
Serial No. T4B003841 Location PDR

Model ColorQube 8870 Hostname hlref5.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.112.47 Metered Code: 3937 RMA:XFL130758E Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:14:F6:AE

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Dec 18, 2014 09:49 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Dec 18, 2014 09:49 AM 
Reset the IP address back to auto and tested the 
printer.
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John Rushing Dec 18, 2014 09:48 AM 
Mo came by and fixed this.  He replaced a broken 
gear that was preventing the print head from 
moving back and forth.
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John Rushing Dec 18, 2014 09:47 AM 
Task reassigned to John Rushing.
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Megan Thibeault Dec 17, 2014 12:04 PM 
Moe will be back tomorrow.
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Megan Thibeault Dec 17, 2014 10:03 AM 
set IP addy for Moe, need to change back when 
done.
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John Rushing Dec 17, 2014 08:14 AM 
Task reassigned to Megan Eichler.
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John Rushing Dec 16, 2014 04:15 PM 
Went over with Moe.  He replaced the process 
drive motor, the camshaft and axis motor.  He 
also updated the firmware.  The problem took 
longer to error out on the last attempt but still 
got a print head tilt error.  He ordered more 
parts and will return tomorrow or Thur. morning.
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Megan Thibeault Dec 16, 2014 12:29 PM 
Task reassigned to John Rushing.
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Megan Thibeault Dec 15, 2014 10:01 AM 
prism point ticket#816748
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Megan Thibeault Dec 15, 2014 09:48 AM 
ref#20162814[Edit Inv]
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Megan Thibeault Dec 15, 2014 09:43 AM 
Task reassigned to Megan Eichler.
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Katie Halvorson Dec 15, 2014 09:33 AM 
Ref West printer is giving an error that says
"91,720,00:164040"  there are no print jobs coming
through.  The printer has been restarted and still
showing the error.
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