Service Request Ticket - # 55605

Service Request Information

CONTACT Name Blatner, Chelsee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 15, 2014 10:04 AM
Department Student Engagement Phone 88647
Location Email blatnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110004[Edit Inv] (opens in a new window) Bldg/Room SAC 118
Service Tag G1FR2Q1 Description Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
Serial No. G1FR2Q1 Location Conference room

CPU Intel Core i7-2720QM(2.2GHz, 6MB cache)


OS Unknown Software WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0081504 installed as Office Pro Plus 2007, TRANSFERED OFF ?WUC SOFTWARE:IDenticard expressionsID Xpress Software P0066116 plus annual renewal; Asure ID v7 Exchange Badging Software from P0094163

Wired NIC 5C:26:0A:6C:9A:4A


Wireless NIC A0:88:B4:7B:89:A8


Bluetooth NIC D0:DF:9A:3D:3F:6C

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Dec 15, 2014 12:13 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Dec 15, 2014 12:13 PM 
Chelsee, Don, and Myron have been added as 
administrative users on the machine.  Checked 
the Wi-Fi option to connect to WOU-Secure 
automatically to allow for logins without 
Ethernet. Updated Firefox, Chrome, Flash, Java, 
Shockwave player, Adobe Reader, iTunes, 
Quicktime, and ran Windows Updates.  Called 
Chelsee and let her know the laptop is ready 
for pickup.
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Lori Burgeson Dec 15, 2014 10:12 AM 
Task reassigned to Lori Burgeson.
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Katie Halvorson Dec 15, 2014 10:04 AM 
****This is an email****
Greetings,

Several people need to be added as Administrators
to Laptop 20110004[Edit Inv]. Also, the laptop need to be
checked to verify that it has all the updates it
needs.

The laptop will be brought over today. Please
contact me once everything is completed and I will
have someone stop by to grab it. Thanks!

Chelsee Blatner   blatnerc
Don Boderman     boderman
Myron Hoeckle     hoeckleml
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