Service Request Ticket

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Service Request Information

CONTACT	Name	Catto, Lisa	Date	Dec 15, 2014 12:03 PM
	Department	Strategic Communications & Marketing	Phone	88163
	Location		Email	cattol@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110027 (opens in a new window)	Bldg/Room	SSC 217
	Service Tag		Description	iMac, 27 inch, Intel Core i5(2.7GHz Quad-Core)
	Serial No.	SD25G60W5DHJV	Location	Going to PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	Unknown	Software	Microsoft Office 2011 Std for MAC from P0081747, Adobe CS6 Design &Web Prem from P0090572
	Wired NIC	C8:2A:14:48:F5:62
	Wireless NIC	E4:CE:8F:5B:2A:36
	Bluetooth NIC	04:0C:CE:E9:1E:3D

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Tracking

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Jan 12, 2015 09:37 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Jan 12, 2015 09:37 AM	Delivered computer and added user as admin, mapped drives, and added printers	Add Attachment
Lori Burgeson	Jan 12, 2015 08:51 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Kevin Thibeault	Jan 12, 2015 08:41 AM	She just called in asking when she can have her computer dropped off today because she needs it to start her work	Add Attachment
Miles Rakestraw	Dec 30, 2014 11:27 AM	Task reassigned to UCS Tech.	Add Attachment
Miles Rakestraw	Dec 30, 2014 11:27 AM	Mac is re-imaged and will need to be set up when Mrs. Catto returns January 12th.	Add Attachment
Miles Rakestraw	Dec 29, 2014 02:22 PM	Task reassigned to Miles Rakestraw.	Add Attachment
Miles Rakestraw	Dec 29, 2014 02:22 PM	Left VM.	Add Attachment
Babatunde Idahor	Dec 19, 2014 01:03 PM	Task reassigned to UCS Tech.	Add Attachment
Lori Burgeson	Dec 19, 2014 11:38 AM	Lisa needs to have her computer re-imaged after the campus closure because she is swamped with work today. Please wait until December 29 to re- image the machine.	Add Attachment
Babatunde Idahor	Dec 16, 2014 04:56 PM	Have to rejoin the machine to the domain.	Add Attachment
Babatunde Idahor	Dec 16, 2014 02:12 PM	She is having problem moving files from machine to the Cattol drive. But she can open files from the drive.The problem might be with the permission.I'll talk to Dave about. I also recommend a RAM uprade/Image deployment on her machine because it's really slow.	Add Attachment
Babatunde Idahor	Dec 16, 2014 01:12 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Miles Rakestraw	Dec 15, 2014 12:57 PM	Left VM.	Add Attachment
Katie Halvorson	Dec 15, 2014 12:10 PM	**This is an email** Is this something worked on remotely or does a tech need to come here? If it needs to happen here, can I get a heads up call? I'm in and out for random meetings this week :) Thanks!	Add Attachment
Katie Halvorson	Dec 15, 2014 12:03 PM	**This is an email** Thanks! I had just restarted and connected it when I tried. I forgot I had been having this issue a long time ago and I never did anything about it so I started using my desktop. I've attached screen shots of some errors I'm getting - I get a different error message depending on the application I'm using. The WOU # is: 20110027 Thanks, Lisa	Add Attachment Screen shot 2014-12-15 at 11.55.06 AM.png Screen shot 2014-12-15 at 11.56.33 AM.png
Katie Halvorson	Dec 15, 2014 12:03 PM	**This is an email** Hello, When accessing my personal (cattol) drive, I can't save anything to it. I keep getting error messages on files I try, but I am able to save them to my desktop. Any ideas? Thanks, Lisa	Add Attachment