Service Request Ticket - # 55613

Service Request Information

CONTACT Name Wade, Philip   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 16, 2014 12:11 PM
Department Natural Science Division Phone 88225
Location Email wadep@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070369[Edit Inv] (opens in a new window) Bldg/Room UNK
Service Tag Description Mac mini, 2.0Ghz Intel Core Duo #Z0F1
Serial No. G8734320YL4 Location UNKNOWN

CPU Intel Core 2 Duo T7300(2.00GHz, 800MHz,4ML2)


OS MAC OS X 10.6 (Snow Leopard) Software Office 2004 from Student mac licenses

Wired NIC 00:16:CB:AB:35:15


Wireless NIC 00:1C:B3:AF:FF:EB


Bluetooth NIC 00:1B:63:57:BA:1D

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact grovest@wou.edu 88920

Tracking

Entered by Date Memo
Tom Groves
Email

Public
Entered by Date Memo
Ryan Ripp Dec 16, 2014 03:03 PM 
Status changed from (1) Pending to (5) Completed
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Ryan Ripp Dec 16, 2014 03:00 PM 
Status changed from (5) Completed to (1) Pending
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Ryan Ripp Dec 16, 2014 02:59 PM 
****This is an email****
If indeed this task (activating the Internet 
jack) is done, then the computer still will not 
let me log-in. So I need someone to come over 
and check on computer (WOU# 20070369) in 
backroom NS 114A. I will be in room Wednesday 
10am-1pm and Thursday 10am-1pm this week. I use 
to be able to log in on this computer until I 
moved it. thanksphilip
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Tom Groves Dec 16, 2014 01:45 PM 
Status changed from (1) Pending to (5) Completed
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Tom Groves Dec 16, 2014 01:45 PM 
Recreated as ticket 55614.
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Ryan Ripp Dec 16, 2014 12:18 PM 
Task reassigned to Tom Groves.
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Ryan Ripp Dec 16, 2014 12:18 PM 
This came in through the help desk, they need a 
new network jack.
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Ryan Ripp Dec 16, 2014 12:11 PM 
****This is an email****
Good UCS team, I have talked with Nathan and he 
confirmed that the existing  Internet jack was 
inactive. So I am requesting that (jack # 
013B084) in NS 114A (backroom of NS 114) be 
activated. The account charge should be NSM 
902. No big rush, but by Jan 12, 2015 if 
possible. thanksphilip
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