Service Request Ticket - # 55619

Service Request Information

CONTACT Name Neal, Tom   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 16, 2014 03:40 PM
Department Facilities Services Phone 88043
Location Email nealt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130715[Edit Inv] (opens in a new window) Bldg/Room TODD
Service Tag 35J6M02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35J6M02 Location Loaner Shelf

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918

Wired NIC 34:17:EB:99:CD:E8

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact mrakestraw13@wou.edu 88925

Tracking

Entered by Date Memo
Miles Rakestraw
Email

Public
Entered by Date Memo
Miles Rakestraw Dec 19, 2014 01:29 PM 
Status changed from (1) Pending to (5) Completed
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Miles Rakestraw Dec 19, 2014 01:29 PM 
New speakers installed and functioning properly.
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Miles Rakestraw Dec 19, 2014 12:30 PM 
Task reassigned to Miles Rakestraw.
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Lori Burgeson Dec 18, 2014 08:11 AM 
Part has been approved for replacement.  Hope to 
receive it by the end of the week.
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Lori Burgeson Dec 17, 2014 02:42 PM 
Submitted warranty request through Dell.  Pending 
approval, the part should be here within 24-48 
hours.
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Miles Rakestraw Dec 17, 2014 02:35 PM 
Task reassigned to Lori Burgeson.
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Miles Rakestraw Dec 17, 2014 02:35 PM 
Sound bar is not working properly.  Installed
temporary desktop speakers. 

PC: 20130715[Edit Inv]
Monitor: 20130755[Edit Inv]
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Miles Rakestraw Dec 17, 2014 12:29 PM 
Task reassigned to Miles Rakestraw.
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Babatunde Idahor Dec 16, 2014 04:40 PM 
Task reassigned to UCS Tech.
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Babatunde Idahor Dec 16, 2014 03:46 PM 
Task reassigned to Babatunde Idahor.
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Ryan Ripp Dec 16, 2014 03:40 PM 
So to my understanding they have already had 
someone from the department here go and work on 
this problem before, although I was unable to 
find an old ticket. But essentially the issue 
is that sound will not come out of the monitor, 
and they would like that fixed by whatever 
means necessary.
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