Service Request Ticket

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Service Request Information

CONTACT	Name	Student, Student	Date	Dec 17, 2014 01:21 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130152 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25S40STGQ18	Location	PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MS Office 2011 Std for MAC from P0091591, Adobe CS6 Master Coll. from P0091311, Roxio Toast Titanium v11 from P0092312 UPGRADED to Roxio Toast Titanium v15 P0104356; TRANSFER: QuickTime 7 Pro for MAC from P0057077
	Wired NIC	10:DD:B1:EA:4D:0D
	Wireless NIC	EC:35:86:2D:AB:DE
	Bluetooth NIC	EC:35:86:2D:AB:DF

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	mrakestraw13@wou.edu	88925

Tracking

Entered by	Date	Memo
Miles Rakestraw			Email Public
Entered by	Date	Memo
Miles Rakestraw	Dec 30, 2014 12:28 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Dec 30, 2014 12:28 PM	Task reassigned to Miles Rakestraw.	Add Attachment
Miles Rakestraw	Dec 30, 2014 12:28 PM	The problem is a compatibility issue. He built his iPhoto library's on Yosemite with iPhoto 9.6, when all of our Mavericks machines have iPhoto 9.0. This seems to be a common issue, unfortunately iPhoto can not be upgraded to 9.6 on Mavericks.	Add Attachment
Miles Rakestraw	Dec 29, 2014 04:37 PM	This issue is still happening.	Add Attachment
Miles Rakestraw	Dec 29, 2014 04:37 PM	Task reassigned to UCS Tech.	Add Attachment
Alyssa Little	Dec 29, 2014 03:10 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Miles Rakestraw	Dec 18, 2014 01:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Dec 18, 2014 01:08 PM	Updates have been performed on Mac's in TRC and Library Reference Area.	Add Attachment
Miles Rakestraw	Dec 18, 2014 12:30 PM	Task reassigned to Miles Rakestraw.	Add Attachment
Lori Burgeson	Dec 18, 2014 09:24 AM	Task reassigned to UCS Tech.	Add Attachment
Lori Burgeson	Dec 18, 2014 09:24 AM	Please perform AppStore updates on the Macs in the TRC and library reference area	Add Attachment
Lori Burgeson	Dec 17, 2014 01:29 PM	Task reassigned to Service Request Desk.	Add Attachment
Lori Burgeson	Dec 17, 2014 01:29 PM	Can you please attach his picture in this service request and reassign it to UCS tech?	Add Attachment
Ryan Ripp	Dec 17, 2014 01:21 PM	Contact Info: Larry Doisher, missingtheocean@gmailcom	Add Attachment Public
Ryan Ripp	Dec 17, 2014 01:21 PM	**This is an email** Hi, I am at computer 20130152, and am not able to open my iPhoto library. I have included a pic as to why. I am trying to get photos and documents out of this library. thanks. larry (Larry Doisher, missingtheocean@gmail.com)	Add Attachment Screen Shot 2014-12-17 at 12.47.47 PM.png