Service Request Ticket

Service Request Information

CONTACT	Name	Bull, Robbin	Date	Dec 18, 2014 09:29 AM
	Department	The Research Institute	Phone	88562
	Location		Email	robbin.bull@hknc.org

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091023 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	4VM7RL1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:7D:30:58

TECHS	Submitted by	Lori Burgeson	Contact	burgesonl@wou.edu	88955
	Primary Technician		Contact	nmoore10@wou.edu	88925

Entered by	Date	Memo
Nick Moore			Email Public
Entered by	Date	Memo
Nick Moore	Dec 29, 2014 08:10 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nick Moore	Dec 29, 2014 08:10 AM	Loaner computer setup in the office and is using the one network connection for that office. Nancy knows about the situation and is working on adding another data connection to that office.	Add Attachment
Katie Halvorson	Dec 19, 2014 08:31 AM	Check in with Nancy Ganson if she isn't around.	Add Attachment
Katie Halvorson	Dec 19, 2014 08:31 AM	She called and said she is around till 930 and then after 12.	Add Attachment
Nick Moore	Dec 18, 2014 12:08 PM	Task reassigned to Nick Moore.	Add Attachment
Lori Burgeson	Dec 18, 2014 11:22 AM	Inventory has been changed on the computer. Please change it for the monitor that gets taken over as well.	Add Attachment
Nick Moore	Dec 18, 2014 11:14 AM	Task reassigned to UCS Tech.	Add Attachment
Nick Moore	Dec 18, 2014 11:14 AM	image done and ready to be set up is sitting on the desk next to techs.	Add Attachment
Lori Burgeson	Dec 18, 2014 09:33 AM	Task reassigned to Nick Moore.	Add Attachment
Lori Burgeson	Dec 18, 2014 09:29 AM	Please reimage an older OptiPlex machine with OOBEStaff and grab an older monitor to setup in Todd 235.	Add Attachment