Service Request Ticket - # 55627

Service Request Information

CONTACT Name Guy, Trisha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 18, 2014 10:08 AM
Department Student Health & Counseling Center Phone 88844
Location Email guyt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140299[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag GH7QM22 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. GH7QM22 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from P0095365

Wired NIC 34:17:EB:D4:94:86

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact nmoore10@wou.edu 88925

Tracking

Entered by Date Memo
Nick Moore
Email

Public
Entered by Date Memo
Lori Burgeson Dec 18, 2014 11:57 AM 
Task reassigned to Nick Moore.
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Lori Burgeson Dec 18, 2014 11:57 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Dec 18, 2014 11:57 AM 
Nick checked on the computer.  The computer 
itself is okay.  There is a second active 
ticket for the monitor.  We have replaced the 
video card and cable.  Will warranty the 
monitor.  Please refer to ticket 55471 for 
updates on the monitor.
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Katie Halvorson Dec 18, 2014 10:08 AM 
She can get on her profile but when she was
working today things froze up and she couldn't use
her printer and restarted the computer and when
she turned it back on there was a page with errors
on it that she couldn't get all written down then
her profile loaded and said that windows didn't
load properly.  Everything seems to be working though.
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