Service Request Ticket - # 55630

Service Request Information

CONTACT Name Kunze, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 18, 2014 03:39 PM
Department Behavioral Sciences Division Phone 88344
Location Email kunzel@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20110133[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34RMZQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:B3:95:B4


TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact nmoore10@wou.edu 88925

Tracking

Entered by Date Memo
Nick Moore
Email

Public

Entered by Date Memo
Nick Moore Dec 29, 2014 09:59 AM
Status changed from (1) Pending to (5) Completed
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Nick Moore Dec 29, 2014 09:59 AM
Went and re installed the computer with a different keyboard and 
mouse. The computer seems to be running fine and was able to 
restart and run basic operations without any errors or signs of 
problems.
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Lori Burgeson Dec 19, 2014 12:41 PM
Task reassigned to Nick Moore.
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Lori Burgeson Dec 19, 2014 12:41 PM
Nick, I left this at your desk to put back Monday 
morning
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Nick Moore Dec 19, 2014 11:31 AM
Task reassigned to UCS Tech.
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Nick Moore Dec 19, 2014 11:31 AM
went and looked at the computer found that it had a solid amber 
light and was unable to start up with the keyboard plugged in. 
on start up with the keyboard and mouse plugged in i received 
the errors for

CPU 0 fan failure
Hard Drive fan failure
Keyboard initialization failure

brought the computer back to UCS pluged it in and everything is 
working like normal. No errors at all loads from startup and 
nothing seems to be wrong. Ran a hardware diagnostic and it 
came back with no problems.

Bringing back the computer to TOD 322 with a new keyboard 
and mouse.
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Lori Burgeson Dec 19, 2014 10:57 AM
Task reassigned to Nick Moore.
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Katie Halvorson Dec 19, 2014 08:23 AM
She called and said she is here to open the door
now and whenever we are available.
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Miles Rakestraw Dec 18, 2014 04:28 PM
Left VM
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Ryan Ripp Dec 18, 2014 03:39 PM
****This is an email****
Hello~ We have a computer that is not working.  
WOU number 20110133[Edit Inv].  This is in Todd 322.  The 
error message on the computer says "CPU fan out".



Would someone be able to take a look?
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