Service Request Ticket - # 55631

Service Request Information

CONTACT Name Kuletz, Elayne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 18, 2014 04:24 PM
Department College of Education Phone 88471
Location Email kuletze@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130435[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870/DNM Printer (with PagePack)
Serial No. XFL140431E Location PDR 2023 Giveaway

Model ColorQube 8870 Hostname ctl-printer.wou.edu / ctl-printer
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord PAGEPACK PRINTER(non- student) IP: 140.211.118.16 Metered Pin: 5161 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:30:CD:6A

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jan 12, 2015 11:48 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Megan Thibeault Jan 12, 2015 11:48 AM 
Print outs look good
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Megan Thibeault Jan 02, 2015 07:56 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Megan Thibeault Jan 02, 2015 07:56 AM 
****This is an email****
Elayne,

Hope you had a great break, just wanted to check
in and see how the printer is doing. Was it off
turning the week off? Let me know!

Thank you,
Megan
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Megan Thibeault Dec 19, 2014 10:29 AM 
printer is not used enough, did a bunch of test
pages. Most likely there is air in the lines.
Asked Elayne to turn it off during break to see if
the problem can fix itself. Will check back on
this issue after break.
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Megan Thibeault Dec 19, 2014 08:11 AM 
Task reassigned to Megan Eichler.
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Miles Rakestraw Dec 18, 2014 04:28 PM 
Left VM.
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Ryan Ripp Dec 18, 2014 04:24 PM 
****This is an email****
Hi,



I would like to start a support ticket for our 
color printer up in ITC 204. Most color pages 
print with streaks and faded spots.





Thanks for your help and Happy Holidays!




Elayne













--
Elayne Kuletz

Strategic Partnerships Manager

Division of Extended Programs
Western Oregon University

kuletze@wou.edu
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