Service Request Ticket

Service Request Information

CONTACT	Name	Kuletz, Elayne	Date	Dec 19, 2014 09:37 AM
	Department	College of Education	Phone	88471
	Location		Email	kuletze@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110092 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34GLZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007, transfer Adobe Acrobat Pro 9 Extended P0070929, FlipShare camera software
	Wired NIC	78:2B:CB:B3:96:EE

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	nmoore10@wou.edu	88925

Entered by	Date	Memo
Nick Moore			Email Public
Entered by	Date	Memo
Nick Moore	Jan 02, 2015 09:30 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nick Moore	Jan 02, 2015 09:30 AM	fan is switched and working just fine.	Add Attachment
Nick Moore	Dec 31, 2014 08:20 AM	Elayne will not be in until friday. and the people in her office area said that they had no way of letting me into her office to fix it while she isn't here.	Add Attachment
Lori Burgeson	Dec 31, 2014 07:54 AM	Task reassigned to Nick Moore.	Add Attachment
Lori Burgeson	Dec 29, 2014 09:18 AM	We should receive the replacement fan today as it was approved by Dell on the 19th.	Add Attachment
Lori Burgeson	Dec 19, 2014 10:36 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Dec 19, 2014 10:36 AM	Sent warranty request to Dell. Once approved, we should receive the part within 1-2 business days.	Add Attachment
Katie Halvorson	Dec 19, 2014 09:37 AM	**This is an email** Hi there, It sounds like we've got a computer in ITC 204 (WOU# 2011009) producing an error about a hard drive fan failure. It's not an urgent issue, the older computers aren't used as often as the others in our lab space. Thanks, Elayne	Add Attachment