Service Request Ticket - # 55640

Service Request Information

CONTACT Name Gense, D Jay   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 29, 2014 08:11 AM
Department The Research Institute Phone 88390
Location Email gensej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120370[Edit Inv] (opens in a new window) Bldg/Room TODD 248
Service Tag Description Apple Macbook Air 13-in, 256GB Flash Storage #Z0ND
Serial No. C02JF170DRVG Location Jay (David) Gense

CPU Intel Core i7(2.0GHz, 4MB L3 cache)


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 for MAC std from P0086971

Wireless NIC 28:37:37:25:A1:A4


Bluetooth NIC 28:37:37:25:A1:A5

TECHS Submitted by Meghann Thilberg Contact mthilberg12@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Jan 02, 2015 08:20 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jan 02, 2015 08:20 AM 
****This is an email****
Thanks Lori ... Yes, it worked. 
Jay
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Lori Burgeson Jan 02, 2015 08:08 AM 
****This is an email****
Hi Jay,

I just wanted to check in with you to see if 
that Office install worked for you.  Please let 
me know if you are able to work with Office or 
need additional assistance in getting that 
installer to work.

Thank you,
Lori
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Lori Burgeson Dec 29, 2014 08:56 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Dec 29, 2014 08:56 AM 
****This is an email****
Hello,

I have Microsoft Office accessible to you 
through a web page.  Please visit 
www.wou.edu/~burgesonl and choose the Mac link.  
Then click the Office 2011 for Mac link and 
finally download MicrosoftOffice2011.dmg.  Once 
it has finished downloading, you will have to 
run the installer.  You wont be prompted for 
any licensing as it is built in to the 
installer.

Please let me know if this works successfully 
for you or not.  I have tested it out, so you 
shouldn't run into any issues, but please keep 
me updated.

Thank you,
Lori
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Meghann Thilberg Dec 29, 2014 08:11 AM 
****This is an email****
Several weeks ago I communicated with someone in
your office regarding my laptop (Mac Air  -
20120370) and a battery issue I was having. We
ended up deciding that it would be easiest for me
to just take it to an Apple store to have the
battery replaced as it was still under warranty. I
live in Arizona and travel to WOU about once a
month, so the timing was difficult to do it any
other way.

I did have the laptop battery installed, but there
also was a software issue. They needed to reformat
the hard drive. Now everything seems to be
working, but I no longer have Microsoft Office
installed. Is there a way for me to get it
installed remotely? ¿ or are there disks you can
send so I can install it with a WOU copy?

thanks
Jay Gense


Director, National Center on Deaf-Blindness
Teaching Research Institute
WOU
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