Service Request Ticket

Service Request Information

CONTACT	Name	Arends, Debra	Date	Dec 29, 2014 08:41 AM
	Department	Facilities Services	Phone	88239
	Location		Email	arendsd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130707 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	3596M02	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	3596M02	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918; Microsoft Project standard 2019 UCS2018008903 (installed as 2016 until we test purchasing through Office Deployment tool(ClickToRun) APR2019;
	Wired NIC	34:17:EB:99:CA:A6

TECHS	Submitted by	Meghann Thilberg	Contact	mthilberg12@wou.edu	88925
	Primary Technician		Contact	nmoore10@wou.edu	88925

Entered by	Date	Memo
Nick Moore			Email Public
Entered by	Date	Memo
Nick Moore	Dec 31, 2014 07:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nick Moore	Dec 31, 2014 07:57 AM	uninstall and re install worked it is now running perfectly fine.	Add Attachment
Nick Moore	Dec 29, 2014 10:06 AM	Task reassigned to Nick Moore.	Add Attachment
Lori Burgeson	Dec 29, 2014 08:47 AM	Please uninstall any instances of Java on her machine and roll her back to Java 7 Update 71 which can be found T:\JAVA Let her know not to update to newer versions of Java as they will not work with Banner	Add Attachment
Meghann Thilberg	Dec 29, 2014 08:41 AM	**This is an email** I've been putting off installing a new Java update each time I open Banner, so today I went ahead and installed the new update and now cannot log into Banner. I'll be at my desk Monday the 29th, but coming to work late. Thank you for your help Monday! Debra Arends, Physical Plant Services x88239	Add Attachment