Service Request Ticket - # 55644

Service Request Information

CONTACT Name Boderman, Don   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 29, 2014 10:07 AM
Department Student Enrichment Program Phone 88656
Location Email boderman@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20110684[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell P2210, 22inch VIS PRO WFP #P22103 w/ soundbar
Serial No. CN06H6FX7444523F520M Location PDR
TECHS Submitted by Meghann Thilberg Contact mthilberg12@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Dec 29, 2014 10:53 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Lori Burgeson Dec 29, 2014 10:53 AM 
Faye is working from home today, however, he is 
working with Dorothy to get his Banner account 
reset.
 Add Attachment
Lori Burgeson Dec 29, 2014 10:32 AM 
Task reassigned to Lori Burgeson.
 Add Attachment
Lori Burgeson Dec 29, 2014 10:32 AM 
****This is an email****
Hi Don,

I just tried calling you regarding Banner.  You 
will need to contact Faye Whitenack at 88172 
and she will be able to reset your account.  
She handles all the Banner accounts and will be 
able to get you back up and running.  Please 
let me know if you are able to login to Banner 
once she resets your account.

Thank you,
Lori
 Add Attachment
Meghann Thilberg Dec 29, 2014 10:07 AM 
Can't log in to banner. His password expired in
November and he received a temporary password but
he can't access the page to log in at all. The
error message is: java console. 

He is now in the Werner Center behind the info
desk room 210E, if you could go check this out and
see if maybe he just needs to update java on his
computer to be able to attempt to log in to banner.
 Add Attachment