Service Request Ticket

Service Request Information

CONTACT	Name	Alvarado, Sarah	Date	Dec 31, 2014 09:41 AM
	Department	Computer Science Division	Phone	88480
	Location		Email	alvarados@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20120886 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870/DN Color Printer
	Serial No.	XFL132498	Location	PDR 2023 Giveaway
	Model	8870/DN	Hostname
	Notes	Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord, NOT STUDENT TECH and NOT PAGEPACK	Ink/Toner Refill
	Wired NIC	9C:93:4E:1E:63:DE

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jan 02, 2015 07:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Alyssa Little	Dec 31, 2014 01:17 PM	Task reassigned to Megan Eichler.	Add Attachment
Alyssa Little	Dec 31, 2014 01:17 PM	Called Sarah and she said she ordered the part and if she needs us to install it she'll give us a call back	Add Attachment
Megan Thibeault	Dec 31, 2014 01:08 PM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Dec 31, 2014 01:08 PM	We do not purchase their maintenance kits. Xerox part #109R00784 or 109R00783 (extended kit), I let Sarah know this last time I looked at this machine. Please contact her and let her know that her department needs to purchase this. Thank you :) Once the part is in we would be happy to install it if needed.	Add Attachment
Miles Rakestraw	Dec 31, 2014 12:50 PM	Task reassigned to Megan Eichler.	Add Attachment
Miles Rakestraw	Dec 31, 2014 12:50 PM	The printer needs a maintenance kit.	Add Attachment
Alyssa Little	Dec 31, 2014 09:41 AM	Printer is making a weird noise, she said it sounds like there's a marble rolling around in it when she's trying to print. She'll be in her office today from now until about 3:30, please call her and give her a heads up before you head her way	Add Attachment