Service Request Ticket

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Service Request Information

CONTACT	Name	Davis, Cheryl	Date	Dec 31, 2014 01:44 PM
	Department	Deaf Studies and Professional Studies	Phone	88053
	Location		Email	davisc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20131108 (opens in a new window)	Bldg/Room	RWEC 137
	Service Tag	DVPBF12	Description	Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
	Serial No.	DVPBF12	Location	Konnie Sayer? secondary was Cheryl Davis
	CPU	Intel Core i7-4600U(2.1 GHz, 4M Cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 P0094370; TRANSFER from W#20100754[orig. TRANSFERRED from #20070676 Camtasia Studio7/Snagit10 bundle from VISA2010001843 UPGRADED JULY2014 to Camtasia Studiov8&Snagit v12 VISA2014004083, Adobe Acrobat Prov9 WIN P0076844} UPGRADED to Acrobat Pro DC subscription JUNE2016, IncSight Bundle(excel addin) #3 VISA2013003696,PeltierTechChart Utility(excel addin) VISA2013003698, PivotPowerPremiumRibbon(excel addin) VISA2013003697, ExcelDashboardTemplatesPremium VISA2014004292;
	Wired NIC	EC:F4:BB:3E:9D:7F
	Wireless NIC	80:86:F2:9D:88:C5
	Bluetooth NIC	80:86:F2:9D:88:C9

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jan 12, 2015 03:38 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Megan Thibeault	Jan 12, 2015 03:38 PM	All set up!	Add Attachment
Megan Thibeault	Jan 12, 2015 10:48 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Jan 12, 2015 09:22 AM	today at 3pm	Add Attachment
Megan Thibeault	Jan 12, 2015 08:06 AM	Emailed for availability	Add Attachment
Megan Thibeault	Jan 12, 2015 08:04 AM	Task reassigned to Megan Eichler.	Add Attachment
Lori Burgeson	Jan 07, 2015 08:48 AM	Task reassigned to UCS Tech.	Add Attachment
Miles Rakestraw	Jan 07, 2015 08:33 AM	Task reassigned to New Equip. Setup.	Add Attachment
Ruby Tidwell	Jan 06, 2015 01:08 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Jan 06, 2015 01:08 PM	Software installed and updates applied Ready for deployment	Add Attachment
Dyl Karbia	Jan 06, 2015 10:13 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Dyl Karbia	Jan 06, 2015 10:13 AM	Completed imaging the machine and bind to mash domain. Ruby is completing the rest of the setup.	Add Attachment
Dyl Karbia	Jan 06, 2015 08:19 AM	Task reassigned to Dyl Karbia.	Add Attachment
Tricia Flaherty	Dec 31, 2014 02:48 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Dec 31, 2014 02:45 PM	SOFTWARE: Camtasia/Snagit Installer and software key can be found at: T:\camtasia\Studiov8-Snagitv12BundleWIN Acrobat: T:\Adobe Acrobat\Acrobat 9 Pro Excel addin: T:\PeltierTechChart T:\IncSight\IncSight Bundle 3 T:\PivotPowerPremiumRibbon T:\ExcelDashboardTemplatesPremium	Add Attachment
Sarah Pettigrew	Dec 31, 2014 01:44 PM	NEW EQUIP SETUP: (GFA) A Dell laptop needs to be setup and delivered to Cheryl Davis in ED 221. The WOU # of the new computer is 20131108 and the old laptop is 20100754. The equipment is on the shelves across from the restroom in ITC 009.	Add Attachment