Service Request Ticket - # 55678

Service Request Information

CONTACT Name Campbell, Darla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 05, 2015 08:16 AM
Department College of Education Phone 88788
Location Email campbelld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080823[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 24 inch, 2.66GHz Intel Core 2 Duo #Z0FE
Serial No. SW8905M0E0TG Location PDR

CPU Intel Core 2 Duo SP9300(2.26GHz, 6M, 1066MHz FSB)


OS MAC OS X 10.6 (Snow Leopard) Software OS upgrade to 10.8 Mountain Lion from P0087090 OCT2013 [previous OS:Upgraded OS10.6.3 5-2011 P0080003 & originally OSX v10.5Leopard], Microsoft Office 2008 from P0069600 upgraded to Office for MAC 2011 Std from P0080006, File Maker Pro 7 from W#20030406, MathType ACAD MAC v6.7 from VISA2012003217; TRANSFERRED FROM W#20110943 APRIL2014- Filemaker Pro 12 Upgrade License from P0085642 TRANSFERRED OFF W#20080823 to Bob Brownbridge W#20120658 APRIL2015

Wired NIC 00:23:DF:8F:70:D2


Wireless NIC 00:24:36:B1:42:58


Bluetooth NIC 00:23:12:4B:DD:B9

TECHS Submitted by UCSHelpdesk Associate Contact ucshelpdesk@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Jan 05, 2015 10:49 AM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Jan 05, 2015 10:49 AM 
Returned computer
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Ruby Tidwell Jan 05, 2015 10:01 AM 
Ran updates & installed Sophos
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Dyl Karbia Jan 05, 2015 09:50 AM 
Task reassigned to Ruby Tidwell.
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Dyl Karbia Jan 05, 2015 09:50 AM 
Re-image the machine as instructed in the service
request for the new user. Completed imaging the
machine and bind to mash domain but couldn't
finish due to my class. I ask Ruby to complete the
set up and deliver to ED 158.
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Dyl Karbia Jan 05, 2015 08:35 AM 
Task reassigned to Dyl Karbia.
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UCSHelpdesk Associate Jan 05, 2015 08:16 AM 
****This is an email****
Good Morning~

We have a faculty that is no longer with us, and
her computer needs to be cleaned for the next person.

Mary Scarlato
V00183685
UCS #20080823[Edit Inv]

The computer is located in Ed#158 and is available
to be wiped clean.
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