Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jan 05, 2015 09:44 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130535 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	9WD9FZ1	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986
	Wired NIC	F8:B1:56:C5:A5:C0

TECHS	Submitted by	UCSHelpdesk Associate	Contact	ucshelpdesk@wou.edu	88925
	Primary Technician		Contact	diemerd@wou.edu	88798

Entered by	Date	Memo
Dave Diemer			Email Public
Entered by	Date	Memo
Dave Diemer	Jan 09, 2015 06:12 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dave Diemer	Jan 09, 2015 06:12 PM	This was a issue with students sending email to Professor Tandy Tillinghast-Voit . The issue was with "banned content" within the email. They understand the issue now.	Add Attachment
Miles Rakestraw	Jan 07, 2015 08:27 AM	Task reassigned to Dave Diemer.	Add Attachment
Miles Rakestraw	Jan 07, 2015 08:26 AM	Task reassigned to Miles Rakestraw.	Add Attachment
Miles Rakestraw	Jan 07, 2015 08:26 AM	The people in the Humanities department have been in contact with Dave D. to resolve this issue.	Add Attachment
Lexie Widmer	Jan 05, 2015 01:00 PM	Left VM. Extension given is for the Humanities Desk.	Add Attachment
UCSHelpdesk Associate	Jan 05, 2015 09:46 AM	Error Message: system unable to send	Add Attachment Public
UCSHelpdesk Associate	Jan 05, 2015 09:46 AM	Contact Info: Trisha Desrosiers, v00315046, 88906	Add Attachment Public
UCSHelpdesk Associate	Jan 05, 2015 09:44 AM	She called in this morning stating that she was unable to send out emails and she received a message saying that the system is unable to send the email.	Add Attachment