Service Request Ticket - # 55691

Service Request Information

CONTACT Name Ni, Fran   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 05, 2015 11:06 AM
Department Deaf Studies and Professional Studies Phone 88038
Location Email nic@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20111116[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag CBW5GS1 Description Dell Latitude E6420 Intel Core i7-2760QM, 2.40GHz
Serial No. cbw5gs1 Location loan'd Thewd

CPU Intel Core i7-2760QM(2.4GHz, 6MB cache)


OS Windows 7 Ultimate Software MS Office Pro Plus 2010 WIN from P0085572; TRANSFERRED from W#20100752 JAN2015--Camtasia Studio Academic Electronic Version 7.1 from VISA2011002953 TRANSFERRED to W#20150516 MAY2016 SR60183

Wired NIC D4:BE:D9:39:65:1A


Wireless NIC 8C:70:5A:76:31:40


Bluetooth NIC 9C:B7:0D:EE:E7:E7

TECHS Submitted by UCSHelpdesk Associate Contact ucshelpdesk@wou.edu 88925
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public
Entered by Date Memo
Lexie Widmer Jan 05, 2015 12:56 PM 
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Jan 05, 2015 12:56 PM 
She was getting an error message every time she
opened excel: There was a problem sending the
command to the program.  
Found this fix - 
http://support.microsoft.com/kb/211494.

Had her check by opening some files from her
Desktop and downloads from her email.  Works fine
now.
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Lexie Widmer Jan 05, 2015 12:25 PM 
Task reassigned to Lexie Widmer.
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UCSHelpdesk Associate Jan 05, 2015 11:06 AM 
She called in this afternoon stating that she
couldn't open excel without saving the data to a
folder and opening it that way. She would like
someone to stop by to look at it, her office will
be open to stop by all day today and tomorrow.
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