Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jan 05, 2015 11:12 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20120888 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Dell UltraSharp U2212H 21.5-inch Monitor
	Serial No.	CN0D4FKG6418034809CL	Location	Loaner Shelf- Timothy Cowert OPE 211

TECHS	Submitted by	UCSHelpdesk Associate	Contact	ucshelpdesk@wou.edu	88925
	Primary Technician		Contact	nmoore10@wou.edu	88925

Entered by	Date	Memo
Nick Moore			Email Public
Entered by	Date	Memo
Nick Moore	Jan 09, 2015 02:09 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nick Moore	Jan 09, 2015 02:08 PM	thought i posted the update on january 5th. I wen to meet with Marlene about installing Camtasia 8 onto the computers listed on this ticket. we saw through the purchase order that these computers do not have a licensee or an upgrade for Camtasia associated with them. I let her know that she would need to contact Trisha to purchase what was needed and we would be glad to help with upgrading the computers at that point.	Add Attachment
Nick Moore	Jan 05, 2015 12:40 PM	Task reassigned to Nick Moore.	Add Attachment
Megan Thibeault	Jan 05, 2015 11:49 AM	Task reassigned to UCS Tech.	Add Attachment
UCSHelpdesk Associate	Jan 05, 2015 11:44 AM	Name:Marlene Lopez-Cruz Location: Office of Disability Services Wou#20120888 #20130924 #20130923	Add Attachment
Nick Moore	Jan 05, 2015 11:37 AM	Task reassigned to Service Request Desk.	Add Attachment
Nick Moore	Jan 05, 2015 11:37 AM	Is there a way we could get a name, location and list of the computers that are needing to be updated?	Add Attachment
UCSHelpdesk Associate	Jan 05, 2015 11:12 AM	She would like someone to come down and update Camtasia on the computers so students can use them for class projects.	Add Attachment