Service Request Ticket

Service Request Information

CONTACT	Name	Factor, Ian	Date	Jan 05, 2015 11:30 AM
	Department	Creative Arts/Art	Phone	88628
	Location		Email	factori@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080303 (opens in a new window)	Bldg/Room	CH 109
	Service Tag		Description	iMac 20in 2.66GHz Intel Core 2 Duo #MB324LL/A
	Serial No.	SW883015DZE3	Location	Ian Factor
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, GarageBand), MS Office 2008 for MAC from P0067422, transfered from W#20031411 Adobe CS3 Web Premium MAC from P0063081
	Wired NIC	00:22:41:23:7F:32
	Wireless NIC	00:21:E9:E3:5E:2B
	Bluetooth NIC	00:21:E9:D5:67:5F

TECHS	Submitted by	UCSHelpdesk Associate	Contact	ucshelpdesk@wou.edu	88925
	Primary Technician		Contact	mrakestraw13@wou.edu	88925

Entered by	Date	Memo
Miles Rakestraw			Email Public
Entered by	Date	Memo
Miles Rakestraw	Jan 06, 2015 12:00 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Jan 06, 2015 12:00 PM	Wi-Fi and Ethernet are working properly.	Add Attachment
Miles Rakestraw	Jan 06, 2015 11:48 AM	Task reassigned to Miles Rakestraw.	Add Attachment
UCSHelpdesk Associate	Jan 05, 2015 11:30 AM	He called in stating the the internet was allowing him limited connection and then started to not have any connection at all. He connected his laptop with the Ethernet cord and it worked fine. He just wants someone to make sure his wifi is working correctly in his room. He is available Tuesday and Thursday from 11:45-12:45	Add Attachment